American cooperative company: BrightWave Solutions LLC26 S 4th St, Montrose, Co 81401, Montrose, Co 8140,Us

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Custom wool felt products are handcrafted—each one is as unique as your beloved pet. They won’t be identical, but we can replicate your pet with 90% similarity.

Where can I view my sales receipt?

Upon placing your order, you may contact us via email to request the issuance of an electronic sales receipt. For any other related inquiries, you may also communicate with us through this channel.

How to contact you for pet customization after ordering?

After placing your order, please click “Contact Us” at the top of the main interface. Once you enter the page, fill in your information as prompted. Afterwards, you may get in touch with us by leaving a message or sending an email.

How to return a product?

Should you have any issues with the product, please feel free to leave a message on the platform or contact us via email. We will get in touch with you promptly within 24 hours.

Where can I ship my order?

You may click “My Bill” at the very top of the main interface, then select the “Orders” option to view your order details there.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS